Refund policy

Due to the nature of our coffee products, all coffee sales are final. For health and safety reasons, we cannot accept returns of coffee that has been opened, used, or consumed.

If your order arrives damaged, defective, or incorrect, please contact us at support@dukeandroast.com within 7 days of delivery. Include clear photos of the product and packaging so we can review the issue and assist you promptly.

If the issue is confirmed, we will provide a replacement or refund at no additional cost. No restocking fee will be charged for damaged or incorrect items.